NEM HOME REMODELING LLC (“NEM Home Remodeling,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request an estimate, schedule an appointment, communicate with us, or use our remodeling and home repair services.
1. INFORMATION WE COLLECT
We may collect the following information:
• Contact information, including your name, email address, telephone number, service address, and mailing address. • Project information, including the services requested, descriptions, photographs, measurements, estimates, appointments, and project-related communications. • Transaction information, including invoices, deposits, payment status, and records necessary to process payments. • Communications, including telephone calls, emails, text messages, website forms, and customer-service requests. • Website information, including your IP address, browser type, device information, pages visited, referral source, and cookie information. • Communication preferences and records of your consent to receive email or SMS communications.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
• Respond to questions and estimate requests. • Schedule appointments and provide remodeling or repair services. • Communicate about estimates, appointments, projects, invoices, payments, and customer support. • Send occasional promotional offers when you have provided the appropriate consent. • Improve our website, services, advertising, and customer experience. • Prevent fraud, protect our business, and comply with legal obligations.
3. SMS AND TEXT-MESSAGE COMMUNICATIONS
When you voluntarily provide your mobile telephone number and check an optional SMS consent box, you expressly consent to receive text messages from NEM HOME REMODELING LLC.
Messages may include estimate follow-ups, appointment confirmations and reminders, project updates, customer-service communications, and occasional promotional offers.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance. Consent to receive promotional text messages is not a condition of purchasing any goods or services.
After you reply STOP, we may send one final message confirming your opt-out. You will not receive additional promotional text messages unless you provide consent again.
4. MOBILE INFORMATION AND SMS CONSENT
We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or text-message consent with third parties or affiliates for their own marketing or promotional purposes.
We may provide limited information to communications providers, mobile carriers, and technology vendors that help us deliver text messages. These providers may use the information only to perform services on our behalf.
Text-message opt-in information and consent will not be transferred to any other organization for its own marketing purposes.
5. HOW WE SHARE INFORMATION
We may share information only when reasonably necessary with:
• Service providers that assist with website hosting, payments, scheduling, customer management, communications, or business operations. • Contractors or subcontractors involved in providing requested remodeling or repair services. • Government authorities or other parties when required by law or necessary to protect our rights, customers, or business. • A successor organization in connection with a merger, sale, or transfer of business assets.
We do not sell or rent personal information.
6. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to operate correctly, understand website activity, remember preferences, and improve our marketing. You may disable cookies through your browser settings, although some website functions may not work properly.
7. DATA SECURITY
We use reasonable administrative, technical, and physical measures to protect personal information. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal requirements.
9. YOUR CHOICES
You may:
• Reply STOP to any SMS message to unsubscribe from text messages. • Use the unsubscribe option in a marketing email. • Contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and recordkeeping requirements.
10. CHILDREN’S PRIVACY
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.
13. CONTACT US
If you have questions about this Privacy Policy or our communication practices, contact:
